Resident Experience – Letting Data Be Your Guide

Resident experience is no longer something operators can simply "feel" is working—it has to be measured.

In this episode of the Multifamily Media Network podcast, Anne Baum of Town Properties shares how data, KPIs, and resident feedback can help multifamily teams make better decisions that improve both the resident experience and property performance.

From mapping the resident journey to using focus groups, satisfaction surveys, and operational metrics, Anne explains how small improvements become meaningful business results over time. She also discusses why every department plays a role in delivering on your brand promise and how AI is creating new opportunities to better understand resident needs.

Whether you're looking to improve resident satisfaction, increase renewals, or build a more data-driven operation, this conversation offers practical strategies you can start applying today.

Listen to the full episode to learn how measuring the resident experience can help create stronger communities and better business outcomes.

Discover how Anne Baum of Town Properties uses data, KPIs, and resident feedback to improve the resident experience and drive better multifamily results.

Anne Baum shares how multifamily operators can use data, resident feedback, and AI to create better resident experiences and stronger property performance. Listen and Learn

🎧 Hear the full conversation between Janet and Julese on YouTube, Spotify and Apple Podcasts.

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