Resident experience is no longer something operators can simply "feel" is working—it has to be measured. In this episode of the Multifamily Media Network podcast, Anne Baum of Town Properties shares how data, KPIs, and resident feedback can help multifamily teams make better decisions that improve both the resident experience and property performance. From mapping the resident journey to using focus groups, satisfaction surveys, and operational metrics, Anne explains how smal

Meta Description Discover how Gallery Residential's Artist in Residence program is creating stronger resident connections, enhancing community culture, and redefining resident experience in multifamily housing. Listen to the full conversation with Melania Armenta and Janet Rosseth.