RESOURCE: Covid-19 Communication Resources
As of 3/16/20, many companies are posting communication in regards to extra cleaning protocols, staffing protocols, maintenance procedures regarding in-home requests, leasing tours, and vendor expectations.
In an effort to provide efficient access to valuable resources, I'm compiling links below that I have found most helpful.
Below are several resources & samples in case you are evaluating and modifying protocols of your own.
RESOURCES:
https://www.facebook.com/groups/multifamilysharespace/ - so many conversations happening here regarding office closures, laundry room protocols,amenity closures, rent protection, eviction/UD courts closing, leasing tours, corporate communications, employee concerns… you name it, it’s being discussed.
https://www.watchyourbusinesssprout.com/sprout-marketing-blog/communicating-with-your-residents-during-coronavirus - Everything you need to consider about resident communication.
https://www.naahq.org/sites/default/files/naa-documents/disaster/coronavirus_webinar_faqs_3-13-2020.pdf - NAA & IREM document on disaster planning and Coronavirus FAQs
https://www.hud.gov/sites/dfiles/Housing/documents/MF_Corona_QA_FINAL_3-12-20.pdf - Questions and Answers for Office of Multifamily Housing Stakeholders
https://residentrelieffoundation.org/ - possible rent relief resource for residents struggling to pay rent due to lost income
